Pricing
How You Get Billed, Before You Talk to Anyone.
A demo booking before any answer at all is still the norm in this category, and where a figure does get published it is usually a starting price, which is a floor rather than a price. Either way you lose a week finding out how the billing even works. The whole model is on this page instead: what you are counted on, what is fixed, what is metered, and what never affects the bill. The figures come in a proposal, because the platform spans personal care, home health and hospice and agencies buy very different amounts of it.
The Model
How Nuraflow Is Priced.
The model is settled and published here. The figures come in a proposal built around the blocks and modules you actually need.
Billed Per Block of 20 Field Staff
Capacity is bought in blocks of the people delivering visits, nurses, therapists and aides alike. Not per seat and not per user. Your schedulers and administrators do not each carry a license cost, so growing the back office does not raise the bill.
Scoped to What You Actually Run
Three care lines, six domains, and no two agencies buying the same shape of it. Rather than pad a public tier wide enough to cover everyone, we build the proposal around the blocks, modules and volumes you actually need, so you are not paying for a column of the platform you will never open.
No Hidden Fees
No per-claim charge, no per-visit charge, no implementation fee revealed at contract stage. Anything that costs money every time it runs, AI included, is metered at a published rate against a balance you loaded, rather than folded into a flat fee or discovered later on an invoice.
Not Priced Per Active Client
Client-count pricing penalises exactly the growth the software is supposed to enable. Nuraflow does not use it.
Usage Runs on a Prepaid Wallet
AI, calls, messages and fax pages spend money every time they run, so they draw from a balance you load rather than inflating a flat fee for agencies that use them lightly. You cannot be invoiced for more than you put in, which is the part a monthly overage bill gets wrong.
Rates Move Only With Notice
A metered rate can change, but only on thirty days' written notice and never retroactively against a balance already spent. Automatic top-up runs to a ceiling you set and you can switch it off at any time. That is written into the terms, not just onto this page.
Subscription and Wallet
One Flat Fee, One Prepaid Balance.
The platform is a fixed cost that does not move with how hard you use it. Anything that buys something from outside each time it runs, model inference, a carrier minute, a message segment, is passed through at a published rate and drawn from a balance you control.
In the subscription
Billed per block of 20 field staff. Fixed, whatever the volume.
- Every module, from intake through payroll
- Unlimited office seats: schedulers, coordinators, billers, administrators
- The record itself, and every workflow that does not call a model or a carrier
- Document storage, updates and support
From the wallet
Metered at published rates. Load a balance, spend against it.
- Every AI operation: reading, classifying, extracting, matching, drafting and flagging
- AI receptionist, charged by the minute it is on a call
- AI scribing and ambient documentation, charged by the minute it listens
- Outbound and inbound phone calls
- SMS and MMS segments
- Outbound email beyond the included allowance
- Fax pages sent and received
How the Wallet Behaves.
You load a balance and usage draws it down. Auto top-up is optional and takes a ceiling you set, so it can refill without becoming an open tab. Balance alerts arrive before the floor, not after it. The ledger shows what was spent, on what, and when.
An unused balance carries over for as long as the subscription is active. Metered rates are itemised in your proposal and on every invoice, so you can see what a call, a message or an AI operation costs before you spend against it.
Your Figures Come in a Proposal.
Nuraflow spans personal care, home health and hospice, and an agency running one care line out of a single branch is not buying the same thing as one running three across six. A public tier table wide enough to cover both would overcharge the first to be safe on the second. So we count your field staff, scope the modules you will actually use, and put the figures in writing against that.
The proposal itemises the block count, the modules, the metered rates and anything excluded, on one page with no expiry pressure. Founding agency terms are held for waitlist members.